General – These booking conditions set out the basis upon which the accommodation reservations are accepted for Clients (“You”, “Client”) by Rooms4Now LTD (“Us”, “We”, “Our”).
Acceptance of Terms and Conditions– “You” will be deemed to have confirmed your booking, and accepted these terms and conditions, either 12 hours after “We” send “You” your Booking Confirmation email or when “You” send confirmation that “You” have received the Booking Confirmation email or “You” make payment of all or part of the booking charge, whichever is the earliest.
Confirmation of Booking – All booking details are confirmed by “Us” via a Booking Confirmation email and are deemed to have been accepted by “You” and Your Party unless, within 8 hours of the sending of the Booking Confirmation email, “You” inform “Us” by email that “You” wish to alter or cancel the booking arrangements.
Prices – All prices are quoted in UK Pounds Sterling and, unless otherwise specified, the prices quoted can exclude VAT at the prevailing UK rate. All prices are based on costs prevailing at the time of quotation and may be subject to change. All prices exclude booking processing fees and cleaning fees.
Price bands – The price band charged depends on the length of your stay. If your stay reduces in length resulting in your stay falling into a different price band “You” will be required to pay the difference in the two rates from the start of your stay.
Viewings – “We” can arrange any viewing under special circumstances and allow viewing on any of “Our” properties all viewing will be chargeable at £25 per viewing per property. Should “You” then book the property the amount charged for viewing will be deducted from the total booking price of the booking.
Quotations – Should “You” receive a quotation from “Us” the following will apply.
- Any quotation given is only valid for a maximum of 3 days.
- All quotations are given subject to the “Clients” requirements at the point of contact.
- “We” reserve the right to re-quote and amend “Our” offer based on up to date information presented by the “Client”.
- All bookings made after a quotation is give are bound by all terms and conditions herein.
Payment Procedure – When a booking is made an Initial Payment of 30% is required to confirm the reservation. Where an Initial Payment has been made the Final Payment of 70% is due to be paid 7 days before arrival. If “We” do not receive full payment by this time, the booking may be cancelled and the Initial Payment forfeited. “You” may also be liable for the balance of the total rent and for any other costs involved in the attempt to re-let the accommodation.
Payment by Credit/Debit cards – Where Credit/Debit card details are held by “Us” the Final Payment, or any subsequent payment requests, made in line with these terms and conditions and notified to “You”, will automatically be debited from the card.
Methods of Payment – Payment must be made to “Us” in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations, and any other deductions. “We” are pleased to accept the following methods of payment:
Credit/Debit Card: Visa, Access, MasterCard, Diners or AMEX, Switch, Delta.
Direct Bank Transfer: by request
Payments made by bank transfer must reach “Our” account net of all bank charges. Please ask your bank to detail your booking reference number and name clearly on the transfer. A copy of the transfer should then be sent or faxed to “Us.”
Use of properties – It is forbidden to use “Our” properties for parties or gatherings where occupants of neighbouring properties might be disturbed. If, on arrival, it is felt “You” are intending to use the properties for such an event “You” may be refused entrance. If it is discovered that “You” are holding such an event after arrival “You” will be required to leave immediately. In such circumstances, “We” are not obliged to provide or locate alternative accommodation. The proportion of refund is at “Our” discretion.
Drinks – “We” supply drinks for our “Client’s” within the property and the water is free of charge should you consume the other drinks left in the fridge the cost of £1.99 per item taken will be deducted from your security deposit post departure, reasonable care is taken to inform you of these costs prior to your arrival via the messaging channel we have been speaking to you on but cannot be guaranteed.
Occupancy of the property – “Our” properties are booked by “You” for a set number of guests. For health and safety purposes, all “Our” rooms are extensively cleaned and disinfected before your arrival. This is to help prevent the spread of COVID-19 and as such, any additional rooms required should be reserved prior to arrival by “You”. If the “Client’s” number is less than the full capacity of the property, “We” reserve the right to lock away the rooms with the excess beds and make available only enough beds for the “Client’s” number which has been booked and paid for. Optionally, “We” can leave the rooms opened for an additional charge.
Corporate Bookings – “We” operate and work with commercial customers herein called the “Main Client” who can book on behalf of a“Client”. Corporate bookings can be confirmed by way of verbal, email and message agreement, the contract starts at the point the invoice is sent to the “Main Client” or once initial payment has been received. The “Main Client” must nominate a “Client” to represent the “Main Client” and who may be requested to sign on behalf of “Main Client” and the “Main Client’s” company or the “Main Client” will be requested to sign on behalf of the company. Signing the registration form re-confirms the contract and acceptance of terms and conditions. All payments periods are made subject to management. If you are on a rolling period contract we require a minimum of 30 days notice to cancel. All our other standard terms and conditions apply to the “Main Client’s” “Client” or the guest(s) who will act on behalf of the “Main Client” and the “Main Client’s” company. A security deposit will be held against the “Main Client” and as such, any damage to the property will be recovered from these funds. Should any damage exceed these funds it will be up to the “Main Client” or “Main Client’s” company to pay for any excessive damage to the property. Should the “Main Client” refuse to pay for the damage made by the “Client” or the guest(s) “Main Client’s” company will be deemed in breach of the terms and conditions of stay and as such we will exercise our right to enforce court action to recover the funds. It is the “Main Client’s” or “Main Client’s” company’s responsibility to ensure that the “Client” is aware of these terms and conditions.
Facilities and Services – All properties are fully furnished to a high standard and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. Water is provided on arrival but all further supplies should be provided by “You”. A Broadband Internet connection is provided at all locations. There is no charge for normal use, as described by Our Fair usage Policy, of internet usage. If a loss of connection occurs “We” will endeavour to get reconnected as quickly as possible but “We” cannot be held liable for any losses resulting from the loss of connection. Unless otherwise specified, the prices quoted for all serviced properties include utilities and taxes. All linen and towels are included and changed at your request. Any extra charges are at the management’s discretion
Fair Usage Policy – Fair broadband usage is described as unlimited download per day “Our” base speed is up to 8MB. This is sufficient for all normal activities, e.g. web browsing and emailing, but may be exceeded and slowed down if there is a significant amount of activities such as video streaming. Please note: any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of your stay.
Cancellation by “You” – All notification of cancellation must be made in writing by email to “Us.” “You” are responsible for ensuring the notification has been received. When notification is received more than 30 days prior to the first date cancelled, all payments received from the “Client” are refunded. When notification is received 30 days or less prior to the first date cancelled, the 30% deposit is forfeit. “We” strongly recommend that all “Clients” obtain appropriate travel and personal insurance cover to cover these charges in the event of a cancellation
Alteration by “You” – If “You” wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), “We” will use all “Our” reasonable efforts to comply with your request, however “We” cannot guarantee that “We” will be able to do so and “We” accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. Delayed arrivals and early departures will be treated as cancellation, even if additional nights are added to the end or beginning of the stay, and so will be subject to the cancellation charge if the change is made 30 days or less prior to the first date changed.
Cancellation by “Us” – In exceptional circumstances “We” may find it necessary to cancel you’re booking and if so, “We” shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and assuming the cancellation is not as a result of events beyond “Our” reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, “We” will refund any sum “You” have paid to “Us” which shall constitute full and final settlement of any liability “We” may have to “You” as a result of such cancellation. This does not affect your statutory rights. More specifically, nothing in these conditions shall restrict “Our” liability for death or personal injury caused by “Our” negligence, or for fraudulent misrepresentation.
Alteration by “Us” – While every effort is made to adhere to the property location, property number and price stated in a booking, “We” reserve the right to vary the location and property number of the property at any time until check-in and vary the total price at any time before receiving the final payment from the “Client.” Any variation will be communicated to the “Client” in writing by email. On receiving notification, the “Client” has forty-eight hours to communicate non-acceptance of the variation described. If no such communication is received, the “Client” is assumed to have accepted the variation. If communication of non-acceptance is received within forty-eight hours, all paid funds will be returned to the “Client” without any deduction.
Number of Occupants – “You” are responsible for ensuring that the property is not occupied by more people than is stated on your Booking Confirmation email, which is set to the number of beds in the property. “We” reserve the right to refuse admittance to the property if “We” feel this condition is likely to be breached. In this case no paid funds will be returned. The property cannot be re-let/sublet to any other group/party without the written approval of “Us.”.
Cleaning Fees – “We” charge a nominal cleaning fee on every booking the rates can be seen here.
Check-in and Check-out – The rules for check-in and check-out are set by “Us.” All properties are usually available for occupation after 15:00 on the Day of arrival. Check-in is handled by staff who will do a meet and greet at the property. Arrangements can be made for check-in after hours, subject to prior arrangement fees apply. All properties must be vacated by 11:00 on the day of departure and all keys must be left in the property bar one which must be posted in the letterbox in the foyer (apartments) or through the letterbox (houses) after the door has been locked. Arrangements can be made for a later checkout but this is subject to prior arrangement fees apply. If there is any delay in vacating the property beyond the agreed time a full day’s rental is charged to “You”.
– All check-in’s or check-out’s are subject to availability.
|Checking in early, no problem but is subject to availability & a nominal fee|
|00hrs to 09hrs @ £75|
|09hrs to 15hrs @ £45|
|15hrs to 18hrs FREE|
|18hrs to 20hrs @ £55|
|20hrs to 22hrs @ £65|
|22hrs to 00hrs @ £75
|Late checking out, no problem but is subject to availability & a nominal fee|
|11hrs to 14hrs @ £45|
|14hrs to 15hrs @ £55|
|15hrs to 17hrs @ £65|
|17hrs to 19hrs @ £75|
|After 19hrs would attract the cost of another night stay.
Damage to Property – “We” pre-authorise the card supplied a security deposit starting from £200.00 to a maximum of £400.00 per room or property booked. “You” are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period.
Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to “Our” local representatives. The cost of the repair or replacement must be agreed with, and paid to, “Us.” “You” are responsible for ensuring that no person staying or visiting the property during your stay will suffer anything to be done which would endanger the policy of “Our” insurers in respect of the property and its contents which might make the same void or voidable. “We” reserve the right to charge there security deposit to make good any damage which may have been made.
Keys and Security Devices – Wherever and unless otherwise requested by the “You” a minimum of two sets of keys will be provided for each property, to be returned with any security devices attached or issued on the day of departure.
In the event that property keys and or security fobs are lost or not returned, it will incur a replacement charge of £75.00 to cover the cost of replacement keys, changing of the locks and all labour and transport charges. Each security fob which has been issued carries a separate replacement cost of £50.00 (for fob replacement) the property management companies charge our company this rate and we have to pass this charge onto “You” when we have to replace the fobs. Each car parking controller issued that is lost also carries its own separate charge to replace of £50.00.
If “You” require assistance in gaining entry to the property, due to leaving one of our keys in the property for example, “We” can arrange to let “You” back in although a charge of £50.00 will be applied for “Us” to call-out to cover time and expenses
Termination by “Us” – “We” have the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the property or criminal activity on the part of those occupying the property or their guests.
Injury or Loss – “We” cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither “We”, nor “Our” representatives, can be held responsible for any circumstances beyond “Our” control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.
Rights of Access – “Our” representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of “You”, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.
Pets – Regrettably no pets of any kind are permitted under any circumstances. “You” are liable for any infringement of this rule by your occupiers.
Information – All information supplied by “Us”, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but “We” are not liable for any variation however caused.
Complaints – Any complaints about the property, its contents, or “Our” staff must be made in writing immediately to “Us” at email@example.com. “We” will take all reasonable steps to settle the problem. “We” shall not have any liability for any complaint submitted after the completion of the rental period.
Litigation – In the event of any litigation arising from the booking of accommodation with “Us”, the Courts in England shall have sole jurisdiction on such arising matters and English law prevalent at the time shall be applied at the times.
Force Majeure – “We” will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or “We” are unable to perform “Our” contractual obligations as a result of events beyond “Our” reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
Insurance – The property hire cost does not include any personal insurance cover of any kind. It is recommended that insurance be taken out against cancellation. It is further strongly advised that personal accident and medical insurance is also taken out.
Smoking – “We” operate a NO SMOKING POLICY. Smoking is not permitted in the properties or in the internal communal areas of the apartment blocks. Smoking is only allowed outside of the properties. “We” take smoking seriously as it can affect “Our” future guests. As such any breach will be dealt with severely and with a charge of up to £150.00 + materials to clean an apartment and up to £250 + materials per town house.
Security of Tenure – As the properties are used as serviced accommodation they are exempt from security of tenure under the Rent Act
Vouchers and promotions – Please read the vouchers and promotions terms and conditions for full information.
Confirming receipt of your Booking Confirmation email acknowledges your acceptance of these terms and conditions. Payment of the Full or Initial charge also indicates acceptance of these terms and conditions.